Supervision in the Hospitality Industry: Leading Human Resources (6th Edition) by John R. Walker, Jack E. Miller

Supervision in the Hospitality Industry: Leading Human Resources (6th Edition)



Download Supervision in the Hospitality Industry: Leading Human Resources (6th Edition)




Supervision in the Hospitality Industry: Leading Human Resources (6th Edition) John R. Walker, Jack E. Miller ebook
Language: English
Page: 512
Format: pdf
ISBN: 0470077832, 9780470396209
Publisher:

From the Back Cover

Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. Along with updated material in each chapter, this Fifth Edition features:New material on diversity initiatives, recruitment, and retentionA new chapter on team building and teamworkUpdated profiles of individuals and companiesA variety of training activities for real-world simulation

It takes a lot of savvy to manage a thriving hospitality business. Managers must satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity. Methods for achieving these goals as well as for communicating effectively, planning, organizing, and maintaining a management point of view are reinforced through quizzes, exercises, self-assessments, simulations, case studies, role play, and journal writing.

Supervision in the Hospitality Industry, Fifth Edition is the complete guide for students in culinary and hospitality programs, as well as foodservice professionals and chefs.
--This text refers to an out of print or unavailable edition of this title.

About the Author

JOHN R. WALKER, DBA, CHA, FMP, is the McKibbon Professor of Hotel and Restaurant Management at the School of Hotel and Restaurant Management at the University of South Florida, Sarasota–Manatee.

Karen Eich Drummond, Edd, RD, FADA, FMP, is a foodservice and nutrition consultant and writer. She has authored and coauthored numerous books, including Nutrition for Foodservice and Culinary Professionals, So You Want to Be a Chef?, and The Restaurant Training Program, all published by Wiley.

The late Jack E. Miller collaborated on several books in hospitality management, including Menu: Pricing & Strategy, and Food and Beverage Cost Control, Second Edition, both from Wiley.
--This text refers to an out of print or unavailable edition of this title.

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